I see a broken plug-in image when I try and view parts of the site.
The virtual images are opening in the Windows Media Player and will not work or will only display a single image.
How do I install Macromedia Flash?
How do I install QuickTime?
I downloaded QuickTime but it still does not work.
The site is not displaying or working properly.
I am using Netscape 4.7 on Macintosh, and the images aren't displaying properly.
There is no sound.

I see a broken plug-in image when I try and view the virtual images or movies.
It is likely that you do not have the appropriate media player installed or an earlier version than required. Please download and install the free versions of QuickTime 4 for the virtual images and Quicktime movies, Real Player for all Real format movies, and Macromedia Flash 5 or higher for the Flash animations.
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The virtual images are opening in the Windows Media Player
and will not work or will only display a single image.
When the proper version of QuickTime is not installed on your computer system, Windows Media Player will attempt to play any file with the .mov extension using the Web browser plug-in, which includes the virtual images. This attempt will be unsuccessful. Please review the QuickTime Install FAQ for guidance in solving this problem.
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How do I install Macromedia Flash?
Macromedia Flash 5 or higher is necessary for viewing some of the animations, and for full functionality. First visit the Macromedia Flash download page. This page will detect the type of computer system that you are using and provide you with a link for the appropriate version of Flash to download. This file will need to be uncompressed. Double click the installer icon to begin the install process. The Flash download page will provide you with further instructions for installation.
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How do I install Quicktime?
Apple's free QuickTime 4 player is required to experience the virtual images (user manipulated panoramic movies). Visit the QuickTime download page and choose the free version of QuickTime for your computer system. You will not need the QuickTime Pro version to view these images. After you have downloaded the installer, double click the icon to start the install process. The installer will need to download additional resources from the internet based on your response to a series of questions. If you continue to have problems with installation, you may want to review this document.
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I downloaded Quicktime but it still does not work.
You may have only downloaded the installer which needs to ask you questions about your computer system and download additional components from the internet. Another issue may be that your System Administrator or IT Staff are the only ones authorized to install new software on your computer, contact them for assistance. If you continue to have problems with installation, you may want to review this document.
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The site is not displaying or working properly.
You need to install the latest version of Macromedia's Flash player or it is not installed properly. Make sure that after you have downloaded the installer that you double click on it and follow the installation instructions. Another issue may be that your System Administrator or IT Staff are the only ones authorized to install new software on your computer, contact them for assistance.
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I am using Netscape 4.7 on Macintosh, and the images aren't displaying properly.
There is a known bug in Netscape 4.7 that caches images improperly. The bug has been fixed in Netscape 6. Visit the Netscape download page to download the latest version of Netscape for free, or visit the Microsoft Download page to download the latest version of Internet Explorer for free.
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There is no sound.
Check the volume level on your computer. Your system may not have speakers or a sound card installed and/or your sound settings may not be set correctly.
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